Last updated: 2025.12.01
Muki Jewellery (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us online.
By using our website, you agree to the practices described in this policy.
1. What Personal Information We Collect
We collect the following types of personal information:
Information you provide
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely by Stripe – we do not store card information)
- Order details
- Messages sent through our contact forms or email
Information collected automatically
When you browse our website, WooCommerce and analytics tools may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Pages visited and time spent on the site
2. How We Use Your Information
We use personal information to:
- Process and deliver your orders
- Send order updates and customer support messages
- Manage returns and exchanges
- Improve our website and customer experience
- Detect and prevent fraud
- Comply with legal and tax obligations
We do not sell, trade, or rent your personal information.
3. Sharing Your Information
We may share your information with:
Service providers
- Stripe (payment processing)
- Australia Post / couriers (shipping your order)
- WooCommerce / WordPress plugins (site functionality)
These providers only receive the information necessary to perform their services.
Legal requirements
We may disclose information if required by law, regulation, or court order.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable essential site functions (like the shopping cart)
- Analyse website traffic
- Remember your preferences
- Improve site performance
You can disable cookies in your browser, but some features may not work correctly.
5. How We Protect Your Information
We take reasonable steps to protect your data, including:
- SSL encryption
- Secure payment processing via Stripe
- Restricted access to personal information
- Regular website security measures
However, no method of online transmission or storage is 100% secure.
6. Your Rights
You may request:
- Access to your personal information
- Correction of incorrect details
- Deletion of your data (where legally possible)
- Information on how your data is used
To request any of the above, please contact us at: info@muki-shop.com
7. Data Retention
We retain personal information only as long as needed to:
- Fulfil orders
- Provide customer support
- Meet legal, tax, and accounting requirements
8. Payments
Payments are processed securely through Stripe.
Muki Jewellery does not store or access your full credit card details.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us: info@muki-shop.com